Ask Shelly what she feels is most important to her in real estate and she will show you statements on her wall that are the foundation of her business. One states "Here is a simple but powerful rule…always give people more than they expect to get." She strives to let her customers know they are number one with her, whether she has one client or many - $70,000 buyers and sellers or $1,000,000 buyers and sellers. She strongly believes that real estate is not about houses, but about people and their needs. Your satisfaction is most important to Shelly.
The second statement reads, "If I don't take care of the customer…somebody else will." First time buyers, past clients, referrals, buyers calling off ads, sellers calling to list… the minute they contact Shelly they will be treated like they are her only customer.
She backs her words with action. Whether you are buying or selling a home, she can offer a full range of services backed by her company and its sales associates. She begins by listening to you and learning your expectations, gathering your wish list, then creating a plan to achieve your objectives. She constantly educates herself on the local market so she can promptly provide accurate answers to your questions. She follows up on the details for you. She keeps you informed…all the way. Every transaction has provided her with an opportunity to upgrade her standards of service. She will upgrade her standards by improving herself constantly, consistently and continually.
"Announcing My Intentions". Her integrity is on the line. She places her reputation as a believable person on the line. She must either produce or be proven reliable. What she is going to accomplish is providing her client the expert advice, attention, service and special attention they deserve. She goes one step beyond everybody else. It's the "Winners Edge." She thrives on competition by committing herself to excellence.
"Specifying the Details"… Not everyone is a home owner and has had the experience of buying, owning and selling a home. With her experience she will provide you with the details of listing, marketing, searching, negotiating and selling your home. No hidden surprises, only knowledge from an expert.
"Arranging to Arrive"… Moving out of state or a distance results in new changes. There will be a need for planning and arranging your days effectively. Allow her the responsibility of making your arrangements for lodging, child care, relocation packet, car rental, restaurant suggestions, school information, etc., or any questions that need reviewing, She is here to help.
"Timing Your Move"… "He who hesitates is lost"… announce the schedule when you make the commitment. One thing is certain, put a time frame around your plans, once your needs are established, notify her and let her get to work on your investment. Time waits for no one.
"Scouting the Territory"… "Shelly's City Samplings" provide the newcomer with an outlook of the cities and areas that are available to view. Let her educate you on "Location, Location, Location"… every buyers' concern, and her concern later as far as resale and providing you the most opportunity for equity. It is important for you to be educated in "quality purchasing" and allowing her to show you the unique areas that you may not find in magazines, newspapers, internet, or by word of mouth.
"Comparing the Values"… Carefully compare competing values before you make unconditional commitments. New versus resale, one area compared to another, close to work and daycare versus out in the country, one builder versus another builder, one lender versus another lender, points or no points. Educating a first time buyer, a new resident to the city, or an existing client that wants the best deal, stirs her to a noble effort.
"Narrowing the Path to Finding Your Home"… A great deal of planning is required when mapping out a house hunting trip. She offers her buyers the opportunity for all family members to relay their wishes and needs to her and what they expect in their "new home." This allows her to put together a tour of homes representative of your needs and wishes. Let her narrow her search by providing you experience in knowledge of the area, product, amenities and upgrades.
"Maneuvering the Way Skillfully"…Negotiating requires a skillful Realtor, one who knows the market, values and rates. Let her be your leader who leads the way. No more woulda, coulda, shoulda…she'll do it right the first time. It pays to be a wise negotiator.
"Inking the Agreement"… When the time comes after the negotiating, and the offer has become an executed contract, the work begins for providing a smooth and timely process resulting in a "clean" closing. She provides a team of "Title Processors" and "Closers" with many years of experience and successful closings. She understands your expectations, and provides winning results.
"Committing to Action"…It is then that the commitment is made. It is entering into an honorable contract, pledging oneself before the challenge starts. Following through till everyone arrives at a win-win situation.
- NUMBER1EXPERT™ 
Schools in Round Rock, Austin and Cedar Park
